At Farsi Jewelers in Sandy Springs, we know jewelry shopping often comes with questions. From custom design timelines to diamond certificates and appraisals, we’ve made it easy to find clear answers below. If you don’t see what you need, call or text 770-206-8000 or book an appointment.

Custom Design & CAD

How does the custom process work?

Consult → CAD preview → optional 3D wax try-on → your approval → casting. Built for zero surprises.

Can I change the design after I see CAD?

Yes. We revise the CAD until you approve. Changes after casting may incur fees.

What if I’m not happy with the prototype?

We adjust or remake it before casting — you only move forward once you approve the design.

Can I see how my custom jewelry is made?

Yes! We filmed our full custom process — from CAD to casting to polish — right here in our Sandy Springs studio. Watch the behind-the-scenes video here →

How long do custom designs take?

Most projects finish in 1–2 weeks. Complex designs may take 2–4 weeks. Rush service available.

Which diamond shape should I choose?

Shape vs. cut explained in minutes — open our Diamond Shape Guide →

Diamonds, Lab-Grown & Certificates

Do you sell lab-grown and natural diamonds?
Yes. We offer both, with IGI/GIA documentation and full specs.

Do your diamonds come with certificates?
Yes. Every center diamond comes with a third-party certificate (GIA, IGI, or equivalent).

How do I know if a diamond is natural or lab-grown?
We label each diamond clearly as natural or lab-grown, certified by labs like GIA or IGI.

Can I see the certificate before purchasing?
Absolutely. We provide the certificate number and a copy so you can verify it with the issuing lab.

Are your diamonds conflict-free?
Yes. All of our diamonds—natural or lab-grown—are ethically sourced and certified conflict-free.

Do you use recycled metals?
Yes. We incorporate recycled precious metals wherever possible.

Appraisals

Do you provide an appraisal with purchases?
Yes. All purchases over $1,000 include a complimentary appraisal for insurance purposes.

Who prepares the appraisal?
Appraisals are prepared by our in-house GIA Graduate Gemologist and accepted by major insurers.

Repairs, Resizing & Care

How long do repairs or resizing take?
Most repairs or resizing are completed within 2–5 days at our Sandy Springs workshop. Rush service may be available—please call ahead.

Do you clean jewelry for free?
Yes! We provide lifetime cleanings and inspections for all our clients.

Do you offer a warranty?
Yes. Our Lifetime Care Promise includes complimentary cleaning, inspection, and a 90-day complimentary adjustment period for any custom piece.

Learn more about our free cleanings, inspections, and adjustments in our Lifetime Care Promise.

See our full list of jewelry repair services →

Policies, Shipping & Financing

Can I return a custom ring?
Custom/personalized pieces are final sale, but we ensure approval before casting.

Is shipping insured?
Yes—insured, trackable, signature required. Free shipping on orders over $350 (U.S. & Canada).

Do you offer financing?
Yes. Flexible financing is available at checkout. Custom projects typically require a 50% deposit; balance due at pickup.

Downloadable Resources

• Policies & Pricing Guide (PDF)
• Diamond Buying Guide (PDF)

Appointments & Services

Do you offer virtual consultations?
Yes—we offer both in-store and virtual consultations. Book here.

Can you engrave?
Yes—hand and machine engraving available on most metals. Turnaround depends on design.

Do you price-match?
We aim to stay competitive in metro Atlanta. If specs are comparable, ask us and we’ll see what we can do.