Frequently Asked Questions
At Farsi Jewelers, we know shopping for fine jewelry or custom designs can bring up a lot of questions. That's why we created this FAQ to help you with everything. This includes engagement rings, jewelry repairs, appraisals, and custom design.
As your trusted jewelry store in Sandy Springs and the Atlanta metro area, we want to make your experience simple and stress-free. If you don’t see your answer here, feel free to explore our custom design page or book an appointment. You can also call or text us anytime—we’re always happy to help.
faq
Can I schedule a consultation?
We invite you to book a consultation—virtual or in person—to explore our engagement rings. Our team will help you find the perfect ring for your special occasion.Visit Our Appointment Page.
Can I request a custom jewelry design?
Absolutely! We craft bespoke jewelry right here in Sandy Springs. Whether it’s a one‑of‑a‑kind engagement ring or a personalized keepsake, you can book virtual or in‑store consultations to bring your vision to life.
Can I reuse my stone in a new ring band?
Absolutely! If you have a stone you'd like to set in a new band, we can help you with that. Just bring your stone and the desired band, and our jewelers will take care of the rest.
Do you offer jewelry repair services?
Yes! We offer jewelry and watch repairs, including resizing, stone replacement, clasp repairs, watch battery changes, and band adjustments.
Where does Farsi Jewelers ship?
We currently ship to the U.S., Canada, and select countries. If you don’t see your location at checkout, just reach out to us! Shipping rates and delivery times vary depending on your location. You can view estimated shipping costs at checkout.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times depend on your location:
- Domestic (U.S.): 3-7 business days
- Europe: 5-10 business days
- International: 7-14 business days
Expedited shipping options are available at checkout.
What is your return policy?
We offer a 7-day return window on eligible items to ensure you’re happy with your purchase. Please visit our Refund Policy Page for more detail.
Can I return or exchange a custom jewelry design?
Because custom jewelry design are created just for you, they’re final sale once production begins. But don’t worry — we’ll guide you through each step to make sure your jewelry design exceeds expectations. If anything isn’t right, we’ll do our best to make it right.
Do you offer exchanges?
If you’d like to exchange your piece for a different size or style, contact us within 7 days of receiving your order. Exchanges are subject to stock availability. (provided the item is unworn and in its original packaging. Custom or engraved pieces are final sale.)
Do you offer gift wrapping?
Your pieces will arrive in our 100% recyclable box and reusable cotton pouch. Sending as a gift? Add the finishing touches with our signature gift box, available to add within your cart.
What materials do you use?
Our jewelry is crafted using ethically sourced metals and gemstones. We prioritize sustainability by using recycled gold and sterling silver whenever possible.
How do I care for my jewelry?
To keep your jewelry looking its best:
- Store it in a dry, cool place.
- Avoid contact with chlorinated water , lotions, and perfumes.
- Use a soft polishing cloth to clean your pieces regularly.
Need help or have more questions?
We’re here for you — stop by our jewelry store at 6128 Roswell Rd Sandy Springs, GA 30328 or email info@farsijewelers.com.