Frequently Asked Questions

At Farsi Jewelers in Sandy Springs, we know jewelry shopping comes with questions. From custom design timelines to diamond certificates and appraisals, here are clear answers. If you don’t see what you need, 

call or text 770-206-8000 or book an appointment.


Custom Design & CAD in Sandy Springs (Atlanta)

How does the custom process work?

Consult → CAD preview → optional 3D wax try-on → your approval → casting. Built for zero surprises. Start here: custom jewelry design in Atlanta.

Can I change the design after I see CAD?

Yes. We revise the CAD until you approve. Changes after casting may incur fees. Learn about our 3D Bespoke Method.

What if I’m not happy with the prototype?

We adjust or remake it before casting — you only move forward once you approve the design.

Can I see how my custom jewelry is made?

Yes! We filmed our full custom process — from CAD to casting to polish — in our Sandy Springs studio. Watch the behind-the-scenes video →

How long do custom designs take?

Most projects finish in 1–2 weeks; complex designs may take 2–4 weeks. Rush service available.

Which diamond shape should I choose?

See examples and pros/cons in minutes — open our Diamond Shape Guide.

 

Diamonds, Lab-Grown & Certificates

Do you sell lab-grown and natural diamonds?

Yes. We offer both, with IGI/GIA documentation and full specs. Explore lab-grown diamonds in Atlanta.

Do your diamonds come with certificates?

Yes. Every center diamond includes a third-party certificate (GIA, IGI, or equivalent).

How do I know if a diamond is natural or lab-grown?

We label each diamond clearly as natural or lab-grown, certified by labs like GIA or IGI.

Can I see the certificate before purchasing?

Absolutely. We provide the certificate number and a copy so you can verify with the issuing lab.

Are your diamonds conflict-free? Do you use recycled metals?

Yes to both. All diamonds are ethically sourced, and we incorporate recycled precious metals wherever possible.

 

Traceable & Verified Jewelry — Sandy Springs & Atlanta

What does “traceable & verified” jewelry mean?

It means you can see where your diamond or gemstone came from, how it was graded, and which metals were used — with documentation you can independently verify. We built a dedicated resource here: Traceable & Verified Jewelry (Sandy Springs).

How does Farsi Jewelers verify diamonds and metals?

For diamonds and gemstones, we rely on third-party grading (GIA/IGI where applicable), laser inscriptions, and supplier chain-of-custody documents. For metals, we prioritize recycled gold and platinum with refinery attestations. Your paperwork will match your stone and setting.

Can I review the documents before I buy?

Yes. In-store or virtually, we’ll show you grading reports, inscription photos, and sourcing notes before purchase. You can cross-check report numbers directly with the grading lab.

Do you carry recycled gold and platinum?

Yes — recycled precious metals are available for most custom and repair projects in our Sandy Springs workshop. Ask about recycled 14K/18K gold and platinum when you visit.

Is traceable jewelry more expensive?

Not necessarily. Pricing depends on the stone’s cut/size/quality and the chosen metal. We’ll walk you through transparent options that fit your budget.

How can I get started locally?

Book a quick consult with our GIA Graduate Gemologist. We’ll pull a few traceable options to compare side-by-side in Sandy Springs. Book an appointment or call/text 770-206-8000.

Appraisals

Do you provide an appraisal with purchases?

Yes. Purchases over $1,000 include a complimentary appraisal for insurance.

Who prepares the appraisal?

Prepared by our in-house GIA Graduate Gemologist and accepted by major insurers.

 

Repairs, Resizing & Care

How long do repairs or resizing take?

Most are completed within 2–5 days at our Sandy Springs workshop. Rush service may be available — please call ahead. See jewelry repair services.

Do you clean jewelry for free?

Yes! We provide lifetime cleanings and inspections for all clients.

Do you offer a warranty?

Our Lifetime Care Promise includes complimentary cleaning, inspection, and a 90-day complimentary adjustment period for any custom piece. Learn more in our Lifetime Care Promise.

 

Policies, Shipping & Financing

Can I return a custom ring?

Custom/personalized pieces are final sale, but we ensure approval before casting.

Is shipping insured?

Yes — insured, trackable, and signature required. Free shipping on orders over $350 (U.S. & Canada).

Do you offer financing?

Yes. Farsi Jewelers in Sandy Springs offers flexible financing options designed to make fine jewelry more accessible.

  • 6 monthly payments at 0% APR
  • 2 or 4 bi-weekly payments at 0% APR
  • 6–24 monthly payments with low fixed rates (6–36% APR)

How it works: Choose your plan at checkout or apply in-store — approvals take just minutes.

✅ No hidden fees   |   Fast approval   |   Works for custom and Courant Market pieces

Example: A $1,500 gold bracelet can be yours for $250 per month for 6 months — interest-free.

Need help applying? Book a quick financing consultation or call/text 770-206-8000.

Serving Sandy Springs, Buckhead, Roswell, and the greater Atlanta area with transparent jewelry financing since 1997.

Downloadable Resources

Appointments & Services

Do you offer virtual consultations?

Yes — in-store and virtual. Book an appointment.

Can you engrave?

Yes — hand and machine engraving available on most metals. Turnaround depends on design.

Do you price-match?

We aim to stay competitive in Metro Atlanta. If specs are comparable, ask us and we’ll see what we can do.

Looking for more tips and services? View all guides in our Jewelry Learning Center →