At Farsi Jewelers, we believe in total transparency and zero surprises. Below are our customer commitments, return policies, warranties, and guarantees. Every piece is backed by our GIA Graduate Gemologist and 27 years of trusted service in Sandy Springs.

For complete legal terms, see our Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.

100% Satisfaction Guarantee

Quality Commitment

Every piece meets our exacting standards. If there's a manufacturing defect or quality issue, we'll remake it at no cost to you—no questions asked.

Custom Design Promise

Our Farsi 3D Bespoke Method includes consultation, CAD previews, optional 3D prototype, and your approval at every step. We only cast after you've approved the final design. If any adjustments are needed before casting, we handle them at our cost.

See How Our Custom Process Works →

Returns & Exchanges

7-Day Return Window

• Returns accepted on unworn, non-custom jewelry within 7 days of purchase
• Items must be in original, unaltered condition (packaging not required)
• Customer responsible for return shipping costs
• Refunds issued to original payment method within 5-7 business days

Exchanges Welcome

• Exchange for different size or style within 7 days
• Item must be unaltered and in original condition
• Price difference applied if exchanging for different value

Not Eligible for Return

• Custom or personalized jewelry (engraved, CAD-designed, or made-to-order)
• Altered or worn items
• Items showing signs of wear or damage

Questions? Call or text 770-206-8000

Full details: Refund Policy

Warranty & Lifetime Care Promise

Every Farsi Jewelers client receives:

• Lifetime Free Cleanings & Inspections
  Professional cleaning and prong checks—bring your jewelry anytime
• 90-Day Complimentary Adjustment Period
  Free sizing adjustments and fit optimization for all custom pieces within 90 days of pickup
• Craftsmanship Warranty
  We stand behind our work. If accented stones fall out due to manufacturing issues, we'll replace and reset them at no charge.
• 6-Month Checkup (Custom & Restoration Projects)
  Complimentary follow-up inspection for custom pieces and heirloom redesigns

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What's Covered

• Manufacturing defects in settings and metalwork
• Loose or fallen accent stones/melee diamonds (due to setting issues)
• Prong re-tipping and maintenance checks
• Free lifetime resizing on pieces we create (standard sizing limits apply)

What's NOT Covered

• Lost center stones or jewelry (insurance highly recommended)
• Customer damage (bent rings, broken chains from accidents)
• Normal wear and tear on high-traffic areas
• Items lost or stolen

Learn More About Lifetime Care →

Free Appraisals & Insurance Documentation

Complimentary Appraisals

• Free professional appraisal for any item we create
• Prepared by our GIA Graduate Gemologist (Kam)
• Same-day turnaround
• Delivered in PDF format (printed copy available upon request)

Insurance Documentation

We provide detailed documentation for insurance purposes including:

• Third-party diamond certificates (GIA, IGI)
• Professional appraisal reports
• Detailed specifications and photographs
• Replacement value assessments

Need an appraisal or insurance docs? Call or text 770-206-8000

Custom Design Policies

Our No-Surprises Process

• Step 1 — Consultation & Design: We listen, sketch, and create your CAD design
• Step 2 — Review & Revisions: You review digital renderings and approve (or request changes)
• Step 3 — 3D Prototype (Optional): Try on a resin model to confirm fit and scale
• Step 4 — Final Approval: You approve before we cast
• Step 5 — Creation & Delivery: We cast, set stones, finish, and deliver your piece

Timeline

• Most custom designs: 2-3 weeks
• Complex projects: 4-6 weeks
• Rush options available upon request

Deposits & Payment

• Custom projects require 50% deposit to begin
• Balance due at completion/pickup
• Deposits are non-refundable after design work begins and materials are ordered
• If we cannot complete your project for any reason, full refund is issued

Cancellation Policy

• Before design work begins: Full refund
• After CAD design & material ordering: Deposit is non-refundable (design work and materials have been committed)
• After casting begins: No refund (your piece is in production)

Explore Our Custom Design Process →

Repairs, Resizing & Restoration

Fast, Expert Service in Sandy Springs

Our certified in-house bench jewelers handle:

• Ring sizing and resizing
• Prong re-tipping and rebuilds
• Stone setting and resets
• Chain repair and soldering
• Clasp replacement
• Jewelry cleaning and polishing
• Heirloom restoration and redesign

Turnaround Time

• Standard repairs: 2-5 business days
• Complex restoration: 1-3 weeks
• Rush/same-day service: Available upon request (additional fees apply)

Pricing

• Every repair requires assessment—we must see the item to provide accurate quote
• Typical range: $75-$350 depending on complexity
• Free estimate always provided before work begins

Heirloom Redesign Program

Transform sentimental pieces into something you'll love to wear daily. Our secure process includes:

• Intake photos and stone counts
• Insured chain-of-custody
• CAD design and 3D prototypes
• Your approval at every step
• 6-month complimentary checkup

See Heirloom Redesign Before & After Examples →

Traceability & Ethical Sourcing

Shop Confidently with Transparent Documentation
Sandy Springs • Metro Atlanta

We prioritize ethical practices with verifiable proof:

• Conflict-Free Diamonds
  Purchased only from suppliers compliant with Kimberley Process standards. Supplier documentation available upon request.
• Certified Stones
  Natural and lab-grown diamonds include third-party grading (GIA, IGI) with certificates provided with your piece.
• Recycled Metals Available
  We can craft pieces in recycled gold or platinum with refinery documentation.
• Heirloom Reuse First
  We love resetting family stones—ethical, sentimental, and sustainable.
• Chain-of-Custody Options
  For clients wanting deeper provenance, we outline tracking from supplier to finished jewelry.

Every stone is evaluated by our in-house GIA Graduate Gemologist at our Sandy Springs studio.

Need sourcing documentation? Contact us or Book a consultation

Learn More About Traceable & Verified Jewelry →

Shipping & Local Pickup

Free Insured Shipping

• Orders $350+ ship free within the U.S. and Canada
• Under $350: Shipping calculated at checkout
• All shipments fully insured and trackable
• Signature required on delivery for your protection

International Shipping

• Available to select countries
• Rates and restrictions calculated at checkout

Local Pickup in Sandy Springs

Visit our showroom at:
6128 Roswell Rd, Sandy Springs, GA 30328

Convenient to Roswell, Dunwoody, Buckhead, Brookhaven, and the Perimeter area.

Call ahead for same-day pickup: 770-206-8000

Full details: Shipping Policy

Financing & Payment Options

Flexible Financing Available

Make your dream piece affordable with convenient payment plans:

• Multiple financing options at checkout
• Competitive APR rates based on credit approval
• Clear monthly payment examples shown before you commit
• Quick approval process

Custom Project Deposits

• 50% deposit required to begin custom work
• Balance due at completion/pickup
• Major credit cards, debit cards, and financing accepted

Questions about financing your project?
Call or text 770-206-8000 to discuss options.

Example Pricing Ranges

Custom jewelry is highly personal. These ranges help with planning—every project is quoted individually based on design, metal choice, and stones selected.

• Custom pendants: from $850+
• Anniversary bands: $1,200–$7,500
• Bespoke engagement rings: $2,000–$65,000+
  (stone and metal quality determine final price)
• Resizing & repairs: typically $75–$350 depending on complexity

Frequently Asked Questions

Learn Our Story →