Policy Center – Farsi Jewelers Sandy Springs
At Farsi Jewelers, we believe in making your jewelry experience as smooth and transparent as possible. Below is a simple overview of our key policies. For full legal details, see our Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.
What Clients Say
“Kam was super helpful… put together a beautiful piece for me and got it to me QUICK!” — Parsa S.
“My ring 100% exceeded all expectations—it is stunning!” — Lucy C.
Custom Satisfaction Pledge (No Surprises)
Our process is clear and straightforward. It includes: consultation, CAD previews, optional 3D wax try-on, your approval, and then casting. If anything isn’t right before casting, we’ll adjust or remake at our cost until you approve.
Returns & Exchanges
- Returns accepted on unworn, non-custom jewelry within 7 days of purchase.
- Custom/personalized items (including engraved or CAD-based designs) are final sale.
- Refunds are issued to the original payment method.
Full details: Refund Policy
Warranty & Lifetime Care
- Lifetime Care Promise: free cleanings and inspections.
- 30-day complimentary adjustment period for custom pieces after pickup.
- Prong checks and stone tightening available anytime.
- All work performed by our in-house certified bench jewelers.
Repairs & Resizing
- Most repairs and ring sizings are completed in 2–5 days in our Sandy Springs workshop.
- Rush service available on request.
- Every piece passes our multi-point quality control checklist.
Shipping & Local Pickup
- Free insured shipping on orders over $350 within the U.S. and Canada.
- All shipments are insured, trackable, and typically require signature on delivery.
- Local pickup available at our showroom: 6128 Roswell Rd, Atlanta, GA 30328.
Full details: Shipping Policy
Financing & Deposits
- Flexible financing with clear APR ranges and monthly payment examples at checkout.
- Custom projects typically require a 50% deposit; balance due at completion/pickup.
- Questions? Call or text 770-206-8000.
Example Pricing Ranges
Custom jewelry is highly personal. These ranges are shared to help with planning—every project is quoted individually based on design, metal, and stones.
- Custom pendants: from $850+
- Anniversary bands: $1,200–$7,500
- Bespoke engagement rings: $3,000–$65,000+ (stone & metal determine final price)
- Resizing & repairs: typically $95–$350 depending on complexity
Questions about your idea? Call or text 770-206-8000 for a quick estimate, or book a free consult in Sandy Springs.
Downloadable Resources
Frequently Asked Questions
Can I return a custom engagement ring?
Custom pieces are final sale, but we guide you through approvals at each step to ensure you love it before casting.
What if I’m not happy with my custom design?
Our Farsi 3D Bespoke Method includes CAD previews and an optional 3D prototype to try on. We’ll adjust or remake until you approve the design prior to casting.
Do you offer free cleanings and inspections?
Yes—lifetime cleanings and inspections are included for every Farsi Jewelers client in Sandy Springs.
How long does resizing or repair take?
Most in-house work is completed in 2–5 days. Rush service may be available—call or text 770-206-8000.
Is my order shipped insured?
Absolutely. All shipments are insured, trackable, and require a signature. Local pickup is also available in Sandy Springs.
Do you offer financing for custom jewelry?
Yes. Flexible financing is available at checkout. Custom projects typically require a deposit, with the balance due at pickup.