We want you to love your jewelry — but if something's not quite right, we're here to help.

Standard Returns

We offer a 7-day return window on eligible items to ensure you're happy with your purchase — while also respecting the time and care that goes into each piece we create

Unworn and in its original condition
Accompanied by a receipt or proof of purchase
Please note: any item that has been resized, altered, or customized is not eligible for return.

To start a return, email us at info@farsijewelers.com. Once approved, we'll send you return instructions. Return shipping is arranged and paid by you, and the package must be sent with tracking — we can only issue a refund on a return we can confirm arrived. Returns sent without approval will not be accepted.

All returns should be mailed to:

Farsi Jewelers
6128 Roswell Rd, Sandy Springs, GA 30328

Custom & Non-Returnable Items

Custom pieces — including special orders, personalized items, or custom-designed jewelry — are made just for you and are non-refundable once production begins. We work closely with you throughout the process to make sure you're happy with your design. Sale items and gift cards are also final sale.

That does not mean a piece leaves our hands and stops being our concern. If something about a piece we made isn't right, tell us and bring it in — we'll look at it with you and work out how to put it right. What that takes depends on the piece, so it's a conversation rather than a form.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately so we can make it right. We'll evaluate the issue and take care of it promptly.

Exchanges

Need something different? Start a return as usual. Once accepted, you can place a new order.

For defective or damaged items, email us at info@farsijewelers.com.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved and issue the refund to your original payment method right away. From there it usually takes a few business days — often three to four — to appear on your statement, depending on your bank or card provider.

If it hasn't shown up after ten business days, email us at info@farsijewelers.com and we'll track it down.

Gifts

If your item was marked as a gift and shipped directly to you, you'll receive a gift credit once the return is received. If the item wasn't marked as a gift or was shipped to the gift giver, the refund will go to them.

Shipping Notes

Return items to:
6128 Roswell Rd, Sandy Springs, GA 30328

Return shipping is your responsibility. Please send your return with tracking, and add insurance for anything over $75 — tracking protects you as much as it protects us, since we can only refund a package we can confirm arrived.